DEXlANG's after-sales service team is committed to providing customers with worry-free protection. Our after-sales engineers will make global service visits every year, go into the customer's production site, understand the use of the equipment, solve the problems in production in a timely manner, and ensure the stable operation of the equipment.
  • 10+ technicians worldwide, with a repair service response time of 36 to 200 hours.
  • After-sales team fluent in multiple languages.
  • 2-year warranty provided
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Professional Technical Team Support

DEXIANG prides itself on its professional technical team. We provide comprehensive technical support to ensure that every customer's needs are well understood. Our technical experts not only provide tailor-made equipment solutions, but also provide professional drawing materials to ensure the accuracy of technical docking and the feasibility of the program.
  • One-on-one service,recommending the most suitable model
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Multilingual professional sales team

DEXIANG has constructed a complete sales system, with business services throughout pre-sales, sales and after-sales. Our sales team is proficient in English, Spanish, Russian and other languages, and is able to communicate with customers around the world without barriers, ensuring professional and timely service.
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Installation Services

DEXlANG's team of engineers provides professional equipment installation services to ensure that the film blowing machine can be put into efficient operation in the shortest possible time. Our engineers will develop a detailed installation plan based on the actual conditions of the customer's factory and personally oversee the equipment installation on-site.
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Commissioning Services

After equipment installation is complete, DEXlANG provides comprehensive commissioning services. Our engineers will conduct detailed commissioning to ensure all system functions operate normally. This includes adjusting the coordination between the motor and main unit, calibrating the automatic roll-changing system, testing the performance of the vacuum cleaner, and precisely setting the metering weighing system.
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Training Services

DEXlANG's training services are designed to help customers' operators better master the use and maintenance of the equipment. We provide detailed operating manuals, video tutorials, and arrange for engineers to explain the key operating procedures and precautions on-site. After training, customers will be able to independently operate and manage the film blowing machine, thereby improving work efficiency and reducing equipment failure rates.

Partners

DEXIANG insists on using high quality raw materials and establishes strategic partnerships with top domestic and international suppliers. We use European standard electrical equipment to ensure that each piece of equipment provides stable performance, effectively reduces the failure rate, and provides customers with a worry-free experience.
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